Refund & Cancellation Policy

Effective Date: 1 March 2026

This policy explains how subscription refunds and cancellations are handled.

1. Cancellation

• Cancel your subscription at any time through account settings
• Cancellation takes effect at the end of your current billing period
• You retain full access until the billing period ends
• No partial refunds for unused time

2. Refunds

Subscription fees are generally non-refundable once a billing period has begun, except:

• Duplicate charge -- refunded in full
• Extended downtime -- pro-rated refund if the platform was unavailable for more than 72 consecutive hours
• Billing error -- refunded in full if charged after valid cancellation
• First 48 hours -- full refund if you subscribed for the first time and request within 48 hours

Refunds are returned to the original payment method within 5--10 business days.

3. Price Changes

• At least 30 days' notice before price increases
• Increases apply only to future billing periods
• You may cancel before the new price takes effect

4. Payment Processing

Payments are processed by third-party providers using the BYOK model. The platform does not collect, hold, or intermediate any funds. For payment processing disputes, contact your payment provider directly.

5. Contact

To request a refund, contact our support team with your account email, transaction reference, and reason for the request.